An IP-PBX (“Internet Protocol Private Branch Exchange“) is a complete telephony system that provides telephone calls over IP data networks. It has a directory of all phone/users and their corresponding SIP address which connects their telephone extensions to the public switch telephone network (PSTN) and provides internal communication for business.

Switching to use an IP-PBX system can help businesses deliver better customer service and improve their employees productivity as the system is completely computer based. As a result, we’ve looked into some of the benefits that the system can have on your business, specifically small businesses.

Budget friendly

One of the main benefits to small businesses is that an IP-PBX system can save money. As the system uses the internet instead of a traditional phone network provider to make phone calls, it helps cut costs. In particular, this is really ideal for any business when they are planning technology budgets. 

Easy to install and maintain

To install an IP-PBX system, you don’t need any complex hardware or specific tools. The system runs as a software on a computer and can leverage the advanced processing power of the computer and user interface.

Improved productivity

As the system is computer based, you can easily integrate phone functions with your business application. In particular, outbound calls can be place directly from Outlook, which will save the user time as the process is automated. As a result, this will also improve your customer service and collaboration among employees.

Allows hot desking and roaming

During 2020, the huge shift in remote working meant companies had to adapt quickly. SIP software allows the user to answer calls to their phone extension, just as they would if they were in the office. Similarly, the ability to move offices or desks is very popular. Traditional PBX systems required extensions to be re-patched to the new location. However, with an IP-PBX the user can move anywhere without it needing to be patched.

Privacy protection

For any business, protecting their data is crucial. The data encryption feature will help protect confidential business information from being accessed by unauthorised users, or from any data breaches. 

There are so many benefits of investing in IP-PBX systems, especially for small businesses. An IP-PBX delivers such significant savings in management, maintenance, and call costs. To find out more, contact a member of the team.