At Runtech, we understand that in the fast-paced world of AV solutions, speed and precision are everything. That’s why our team, from sales to engineers, is focused on providing exceptional service with unmatched efficiency.
Being based in the centre of London offers us a unique advantage: it allows us to respond quickly to client demands and offer tailored solutions at a moment’s notice. But it’s not just our location that sets us apart, it’s our large network and the way we work as a team to meet the ever-evolving needs of our clients.
With an extensive network across the UK and Europe, we can easily mobilise and support clients anywhere, ensuring they receive the best service no matter where they are.
1. Proximity for Quick On-Site Response
Our central London location means we’re never far from your project. In fact, being located in the heart of the city allows us to respond to urgent requests within hours, not days. Whether it’s in London or beyond, our network ensures we can quickly get to you wherever you’re located.
For example, last month, we received an urgent request from a client in Manchester whose presentation setup failed just hours before a major meeting. Instead of needing to be on-site, we jumped on a remote call within 30 minutes, diagnosed the issue, and provided a solution to ensure the meeting went ahead smoothly. We pride ourselves on our fast remote response capabilities that make a real difference to our clients’ success.
2. Agile and Efficient Teamwork
From initial consultation to final installation, our team’s ability to work seamlessly together is a key driver of our efficiency. Our sales team works closely with our engineers to ensure we deliver the right solution, fast.
Take, for example, a recent project where we provided a complete AV overhaul for a client in London. From the moment we received the request, our sales team was able to assess the requirements and pass the project over to our engineers within the same day. This quick handover ensured the client’s new system was up and running in less than a week, far quicker than most competitors in the industry.
3. Fast, Tailored Solutions
At Runtech, we don’t just offer one-size-fits-all solutions. We listen to our clients, assess their needs, and deliver a system designed to suit them. Our engineers are skilled at providing bespoke solutions, and our streamlined processes mean we can provide those solutions fast.
For instance, when a client in Wisbaden, Germany, needed a custom AV system for a high-profile event, we were able to complete the design and installation in just three days, allowing the client to hold their event on time and without any technical hitches.
4. Proactive Problem-Solving
We don’t just react to issues, we anticipate them. We actively monitor our clients’ systems to identify potential problems before they arise. This proactive approach reduces downtime and ensures smooth, uninterrupted service.
In a recent case, we noticed a minor technical issue with a client’s setup during routine maintenance. Before the client even realised there was a problem, we had resolved it. This saved them both time and money, demonstrating the proactive nature of our team.
5. A Culture of Continuous Improvement
Our team is constantly refining our processes and learning from every project. We believe that the more we improve, the better we can serve our clients. That’s why we regularly conduct internal reviews to ensure we’re delivering the highest standards of service. Whether it’s improving our response times or streamlining our installation processes, we’re always looking for ways to enhance our service delivery.
Client Testimonials: What Our Clients Say About Us
We believe our results speak for themselves, but it’s always great to hear directly from our clients:
“Working with Runtech on our Liverpool Street project was a great experience. From the initial design phase to the final handover, the process was seamless. Their team demonstrated expertise and professionalism, ensuring that our specifications and requirements were met. The quality of the installation has enhanced our workspace, and we couldn’t be more pleased with the outcome.” – Louise H., Head of Projects
“Throughout the design and build phase of our new Web 3 & Digital Future Hub on Oxford Street, Runtech worked alongside us every step of the way from scoping the works to delivery of the Hub. The team did a fantastic job of managing the project and it has been an absolute pleasure to work with Runtech on this project.” – Peter A., Head of Operations
“During the build of our new office in London Runtech worked tirelessly to provide us with the best solution for our needs, not only with new equipment but showing us how to use what we had in a much smarter way therefore saving us money in the long run. The dedication and the pride in the work provided by the team has been outstanding and frankly I wish I had them onboard years ago. Working with the Runtech team of professionals has been a pleasure and we are always impressed with their “can-do” “make it happen” approach to everything we threw at them during the build. I have worked with many audio visual suppliers and without question none have held up to the standards of Runtech.” Spencer K., Head of IT
Get in Touch
If you’re looking for an AV partner that can respond quickly and deliver tailored solutions with efficiency, look no further than Runtech. Thanks to our large network, we can provide support not only across the UK but also throughout Europe, ensuring timely solutions wherever you are. We’re here to help you meet your AV needs, whether it’s a last-minute technical fix or a full system upgrade. To learn more about how we can support your business, email us to sales@runtech.co or call +44 (0) 203 640 6030